Posts by crmhow

Another way to manage the Customer Experience… :)

The Catch 22 of Recruiting Technically Focused CRM Consultants

The labor market for CRM experts and consultants still is very tense. Especially consultancy firms specializing in CRM implementations seem...

Are Bimodal CRM Strategies Finally Ending the Discussion on Centralized vs. Decentralized CRM Implementations?

One of the most important drivers for managing customer relationships and optimizing the customer’s experience has always been the retention...

Online ROI Calculators for CRM

The return on investment (ROI) of a CRM implementation is hard to measure and even harder to predict. And that...

CRMHOW.COM Attending the Salesforce World Tour in Amsterdam

April 14th, 2016 the World Tour will land in Amsterdam. The mangement team of CRMHOW.COM will be present that...

Quick Reference Card on Social CRM

We have designed a quick reference card on social CRM. click here to download it

How Social Media Are Transforming CRM

Look at the infographic

Inspiring Tips for a Project Kick Off Meeting (in Dutch)

Inspiring Tips for a Project Kick Off Meeting (in Dutch)

Read this white paper in Dutch language about the CRM project kick-off meeting. Download the white paper (in Dutch Language)

The 10 Most Common Reasons For CRM Implementation Failure

Read about the most common reasons for the failure of CRM implementations, so as that you can avoid the pitfalls....

Ed Johnston interviewing CRMHOW.COM CEO Marc la Chapelle

Ed Johnston from UKIB Business Radio interviewing Marc la Chapelle, CEO and founder of CRMHOW.COM. Listen to the Interview

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