Ed Johnston interviewing CRMHOW.COM CEO Marc la Chapelle

Ed Johnston from UKIB Business Radio interviewing Marc la Chapelle, CEO and founder of CRMHOW.COM.

Today a Strategic Marketing Workshop with Decorabad. #lookingforward

Your CRM system should not be focused on automating your internal processes, but should be capable of supporting the processes of your customers.

Blog entry on GDPR compliancy (in Dutch) crmmarc.com/2018/02/…

New Blog (in Dutch) about a customer loyalty concept for a hospitality franchise. crmmarc.com/2017/04/…

Blog about CRM data integration and data driver CRM (in Dutch) crmmarc.com/2017/02/…

Read our white paper on lowering the cost of implementing CRM crmhow.com/wp-conten…

ERP is all about transactions; CRM is all about relations.

Using CRM to lower drop-out rates in Higher Ed? Read our blog! crmforeducation.com/…

If the customer experience is that important today, then why still charge for service?

CRMHOW.COM