Customer Engagement

A Nice Infographic on Customer Engagement

SAP designed this nice infographic on the new rules of customer engagement.

The awareness that customers are their most important assets and that without customers they would not be in business at...

Today a Strategic Marketing Workshop with Decorabad. #lookingforward

Your CRM system should not be focused on automating your internal processes, but should be capable of supporting the processes of your customers.

Blog entry on GDPR compliancy (in Dutch) crmmarc.com/2018/02/…

New Blog (in Dutch) about a customer loyalty concept for a hospitality franchise. crmmarc.com/2017/04/…

Blog about CRM data integration and data driver CRM (in Dutch) crmmarc.com/2017/02/…

Read our white paper on lowering the cost of implementing CRM crmhow.com/wp-conten…

ERP is all about transactions; CRM is all about relations.

Using CRM to lower drop-out rates in Higher Ed? Read our blog! crmforeducation.com/…

If the customer experience is that important today, then why still charge for service?