The labor market for CRM experts and consultants still is very tense. Especially consultancy firms specializing in CRM implementations seem...
BCG’s Phillp Evans speaks about the impact of Big Data Analysis on Business and CRM.
Barbara Glanz is a very inspiring speaker and thought leader in the areas of retention, customer service and morale. In...
The competition among CRM vendors sometimes has all the characteristics of an arms race. Software and Cloud providers like Oracle,...
The awareness that customers are their most important assets and that without customers they would not be in business at...
Managing the Customer Experience is a very hot topic in CRM these days. Assisting customers in traveling an effortless customer...
Many of the CRM implementations I’ve been involved in over the years were about setting up a huge, centralized Rolodex....