The Catch 22 of Recruiting Technically Focused CRM Consultants
The labor market for CRM experts and consultants still is very tense. Especially consultancy firms specializing in CRM implementations seem...
TED Talk On How Data Will Transform Business
BCG’s Phillp Evans speaks about the impact of Big Data Analysis on Business and CRM.
Joe the Bagger, an Inspiring Story by Barbara Glanz
Barbara Glanz is a very inspiring speaker and thought leader in the areas of retention, customer service and morale. In...
The CRM Vendors Arms Race
The competition among CRM vendors sometimes has all the characteristics of an arms race. Software and Cloud providers like Oracle,...
Must Companies Define Engagement Strategies For Their Customers?
The awareness that customers are their most important assets and that without customers they would not be in business at...
We Like To Like What Others Like – A Different View On The Customer Experience
Managing the Customer Experience is a very hot topic in CRM these days. Assisting customers in traveling an effortless customer...
Forget About The Rolodex When Talking CRM
Many of the CRM implementations I’ve been involved in over the years were about setting up a huge, centralized Rolodex....
