Joe the Bagger, an Inspiring Story by Barbara Glanz

Barbara Glanz is a very inspiring speaker and thought leader in the areas of retention, customer service and morale. In this famous video she tells the story of a guy called Joe and never thought there was anything he could do to improve customer satisfaction at the supermarket where he was working. But this was before he attended a workshop with Barbara… Do watch this video, it inspires again and again and again!

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