Joe the Bagger, an Inspiring Story by Barbara Glanz
Barbara Glanz is a very inspiring speaker and thought leader in the areas of retention, customer service and morale. In...
The Impact of the Internet-of-Things on CRM
An increasing number of devices are directly connected to the web. The Internet-Of-Things is no longer a theoretical concept but...
We Like To Like What Others Like – A Different View On The Customer Experience
Managing the Customer Experience is a very hot topic in CRM these days. Assisting customers in traveling an effortless customer...
